FAQ
Ordering Compatible Printing Consumables: FAQ
Answers on model matching, samples, mixed-SKU orders, packaging, printheads, DTF supplies and delivery.
Before quotation
Confirm the full model before we quote.
Use the full printer model, original consumable code and a label photo where available. This avoids confusion between regional or color variants.
Brand names and model numbers are used only to describe product compatibility. Final matching should be confirmed before quotation or order preparation.
Product Compatibility
Compatible Ink Cartridges & Model Matching
How do I know which compatible ink cartridge fits my printer?
Match by full printer model, original consumable code, color and region. If any detail is unclear, send a label photo before ordering.
Can I search by printer model instead of cartridge model?
Yes. You can search by printer model, cartridge model, part number, or keyword. If the result is uncertain, send us a clear photo of the cartridge label or machine label before quotation.
Are your products original HP, Canon, Epson, Roland, or Mimaki products?
No. Yescolor supplies compatible printing consumables. Brand names and model numbers are used only to describe compatibility with selected printing systems.
Why do you ask for a cartridge label photo?
Some printer models may use different cartridge codes, regions, colors, or chip versions. A label photo helps reduce mismatch risk before quotation or order preparation.
Orders & Samples
Sample Orders, Wholesale Orders & Mixed Models
Do you support sample orders?
Samples are available for selected products. Send the printer model, consumable code, color and application so we can confirm availability and sample quantity.
Can I order multiple models together?
Yes. Send one list with each model, color and quantity, plus packing and delivery requirements.
What information should I send for a quotation?
Please send printer model, cartridge or consumable model, part number, color, quantity, product photo if available, packing requirements, and delivery or forwarder information.
Do you support distributors and resellers?
Yes. We supply distributors, resellers, print shops, repair companies and sourcing teams. Send a structured model list for mixed-SKU or wholesale enquiries.
Packing & Labeling
Neutral Packing, Labels & Carton Marks
Do you support neutral packaging?
Neutral packing discussion is available based on product type, quantity, and order requirements. Please confirm box, label, carton mark, and packing details before order preparation.
Can you prepare white box or custom label packing?
White box, neutral box, label, and carton mark discussion may be available depending on the product and order quantity. Please send your packing requirement before quotation.
What packing details should I confirm before ordering?
Please confirm product model, quantity, color, inner packing, outer carton mark, label needs, and whether the goods need to be delivered to your forwarder.
Shipping & Forwarder
Delivery, Export Packing & China Forwarder Handover
Can you deliver goods to my China forwarder?
Yes, delivery to a China forwarder can be discussed. Please provide forwarder address, contact information, shipment marks, carton requirements, and any special handover instructions.
Can you help with export packing requirements?
We can discuss carton preparation, labels, packing lists, and forwarder handover details according to your order requirements. Please confirm packing needs before order preparation.
Do you arrange international shipping?
Shipping arrangements depend on destination, product type, order quantity, and buyer requirements. You can use your own forwarder or discuss available delivery options with us.
Printheads & Maintenance Parts
Printhead Codes, Maintenance Parts & Repair Sourcing
How should I confirm a printhead model?
Please send the printhead model, visible code, printer model, and clear product photo. Printhead matching should be checked carefully before quotation.
Do you supply maintenance parts?
Yescolor supplies selected maintenance parts and related printing consumables. Please send printer model, part photo, part number, or visible code for checking.
Can repair companies send customer photos for checking?
Yes. Send clear photos of the part, label and printer nameplate together with any visible code.
DTF Transfer Supplies
DTF Film, Hot Melt Powder & Cleaning Solution
What DTF transfer supplies does Yescolor provide?
Yescolor provides DTF transfer supplies including DTF film, hot melt powder, and cleaning solution. DTF ink is not included in this product range.
Can I order DTF supplies together with printer consumables?
Mixed product sourcing can be discussed. Please send product types, quantities, packing needs, and delivery requirements before quotation.
Do I need to confirm the DTF application before ordering?
Yes. DTF film, powder, and cleaning solution requirements may vary by workflow, equipment, and application. Please send your usage details for discussion.
Still Not Sure?
Send Your Model, Label Photo, or Sourcing List
Send the information you have. We will request any missing code, region or photo needed to confirm the item before quoting.